FAQs
We are happy to offer your dog supervised community play to socialize with other dogs. We don't crate your dog at any time during the day, but we do have time out rooms in case behaviour is getting too rambunctious and someone needs to take a break, or someone needs to have their lunch. If your dog is more the solitary type, we have raised bleachers and cushions where they can climb up and lay down to sun in the windows and watch the world go by. All dogs receive personalized attention throughout the day and our staff love to cuddle, pet, and interact with your dogs all day long. There is fresh water available to them at all times.
We have everything we need to make your dog comfortable during their visit. Vinyl cushions are offered to all dogs for napping and a blanket will be added to the bed for those who like to cuddle up with something soft. We do not accept toys, foam beds, quilts or dog beds from home as we cannot guarantee that another dog won't damage it. If your dog needs a lunch, please bring enough of their own food for that day only. Food should be clearly labeled with their name. Don't forget to bring your pets vaccination records- we cannot accept anyone without proof of vaccines administered by a veterinarian. If you'd prefer, you can email them to info@happypetspa.ca ahead of time. We do not allow collars in daycare (it is actually safest if they play naked). You can leave their leash/collar in our entryway at your own risk, or take them with you until the end of the day.
Definitely! We offer tours by appointment Monday to Friday between 11 am and 3 pm. Some of our guests tend to get loud and excited when new people come in so we do not take dogs on tours with us as it creates unnecessary stress. If your dog is with you, we will have them wait in the lobby with a staff member while you are on the tour.
In the case of an illness or injury, we will make every attempt to contact you or your emergency contact. In the event that no contact can be made, Happy Pet Spa will assume the role and seek veterinary attention. Happy Pet Spa reserves the right to choose the veterinary clinic of our choice. In this case, all veterinary costs incurred will be the responsibility of the owner and a nominal veterinary transport fee will also be applied.
Your emergency contact should be someone you can trust with the most difficult of decisions should we not be able to contact you. In a life or death situation, they should be familiar with your wishes, especially if you have a senior pet. If the owner is unable to be contacted, we may need to call the emergency contact for non-emergency questions as well, therefore, he/she should be familiar with your pet. Please ensure that your contact knows you will be leaving their name and number so it is not a surprise should they receive a call.
Infectious trachea-bronchitis is a highly contagious, upper-respiratory disease spread by an airborne virus. An infected dog can remain symptom free for up to 7 days before starting to cough; this is known as the incubation period. During this time, a dog is highly infectious but may not show any signs of being sick.
The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge. It can last anywhere from a few days to several weeks. Although this coughing is very annoying, it does not usually develop into anything more serious. However, just as with common cold, it can lower the dog's resistance to other disease making him susceptible to secondary infections so he must be observed closely to avoid complications.
Just as in the case of the common cold, tracheobronchitis is not "cured" but must run its course. Many times antibiotics will be prescribed to prevent secondary infection. Sometimes cough suppressants will be prescribed to reduce excessive coughing however medications do not attack the disease itself.
Since these viruses can be present anywhere and travel for considerable distances through the air, they can affect any dog, even one which never leaves its own backyard.
Tracheo-bronchitis however, is more likely to occur when the concentration of dogs is higher such as at a dog show, kennel, vet clinics as well as pet shops, doggy daycare and grooming salons.
Often, the chances of catching canine cough are increased while attending doggy daycare. In a daycare environment, a dog encounters two conditions that do not exist at home- proximity to a number of potentially contagious dogs and the potential stress and excitement of a less familiar environment. Both conditions can result in lowered resistance to disease (these same factors explain why children are more likely to catch the flu in school, rather than at home). The more frequently a dog attends doggy daycare, the greater the chances that he will acquire immunity to the disease.
Unfortunately, no amount of supervision, sanitation, or personalised care can prevent a dog from "catching" an airborne virus. Bordetella vaccine does not offer full protection from canine cough, but it is better than no protection at all.